We accept most items for return / exchange within 60 days from the date the order is delivered. You must obtain a Return Merchandise Authorization (RMA) number to begin the return / exchange process. We will not accept any return packages without a valid RMA.
If you have an account with us, login to your account and click on the Orders tab. Click on the "Return Items?" link, fill out the form and click on the "Submit Return Request" button. You will receive a response within one business day.
If you checked out as Guest, contact us to obtain an RMA. You will receive a response within one business day.
Unopened items should be in the same condition as received without damage to the outer packaging.
Video game software can only be exchanged for the same title.
We do not accept for return / exchange:
- Items which have been opened and played with
- Items which have been damaged due to customer negligence
- Clothes which have been worn or washed
Once an RMA is approved, a return shipping label will be provided. Please re-pack item in original shipping container (if possible) with filling material (Kraft paper, crumbled newspaper, packing peanuts, etc.). Affix label and drop off at your nearest USPS store.
A refund will be initiated after we receive the return. Please allow 3-5 business days for credit card refunds and 1-2 business days for PayPal.
Due to the cost of shipping items back and forth, we currently do not allow returns or exchanges for international orders. If you have an issue with your order, please contact us.
Spend $50 or More and Get Free Shipping (Contintental US)
We offer $5 flat rate shipping for all orders shipped within the Contintental US which includes all 48 contiguous states and Washington DC. If you spend $50 or more (calculated after discounts are applied and before taxes), then shipping is Free! The shipping method used will be USPS First-Class, USPS Parcel Post or USPS Priority at our discretion. Estimated delivery times are between 2-9 business days.
Alaska, Hawaii, US Territories and Military Addresses
We offer $9 flat rate shipping for all orders shipped to Alaska, Hawaii, US territories and APO / FPO military addresses. The shipping method used will be USPS Priority Mail. Estimated delivery times are between 2-9 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations.
We only ship via USPS Priority Mail. Shipping rates are based on the total weight of the products and include delivery confirmation (not available in all countries).
To estimate shipping, add all the items you want into your cart. Click on the cart icon and fill out your country information - including postal code and click "Estimate Shipping".